Privacy Policy

1. Introduction

This Privacy Policy describes how Applied Intelligence LTD ("we", "us", or "chatpod ai") collects, uses, and protects information when you use our platform at chatpod-ai.com and related services. This policy applies to store owners and authorized users who access the chatpod ai dashboard and services ("you" or "User").

By creating an account or using our services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

Account Information

When you register for chatpod ai, we collect your name, email address, and authentication credentials through our authentication provider. You may also provide your store URL and business details during onboarding.

Store Data

To provide our services, we access and store data from your connected e-commerce platform, including product catalogs, order information, customer data, and API credentials necessary for the integration.

Usage Data

We automatically collect information about how you interact with our dashboard and services, including pages visited, features used, and general usage patterns. This helps us improve the platform.

Payment Information

If you subscribe to a paid plan, payment information is collected and processed by our third-party payment processor. We do not directly store your full payment card details.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve chatpod ai's services
• Power AI-driven chat experiences for your store's customers using third-party AI language model providers
• Send email and SMS/WhatsApp marketing automations on your behalf
• Process payments and manage your subscription
• Send you service-related communications (e.g., updates, security alerts)
• Analyze usage patterns to improve our platform
• Comply with legal obligations

4. Third-Party Service Providers

We share information with third-party service providers who assist us in operating our platform. These providers are contractually obligated to use your data only as necessary to provide their services to us. Categories of providers include:

• AI language model providers — for processing chat conversations
• Authentication providers — for secure account login
• Email delivery services — for transactional and marketing emails
• SMS and messaging providers — for WhatsApp and SMS communications
• Cloud infrastructure and hosting providers — for data storage and processing
• Analytics providers — for understanding service usage
• Content delivery networks — for serving platform assets
• Payment processors — for subscription billing

We do not sell your personal information to third parties.

5. Data Storage & Security

Your data is stored on secure cloud infrastructure. We implement reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide you with our services. If you wish to delete your account and associated data, please contact us at hi@chatpod-ai.com. We will process your request in accordance with applicable law.

7. Your Rights

Subject to applicable law, including the Israeli Privacy Protection Law, 5741-1981, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict certain processing activities

To exercise any of these rights, please contact us at hi@chatpod-ai.com.

8. Cookies & Tracking

We use cookies and similar technologies to maintain your session, authenticate your account, and analyze how our services are used. These include:

• Essential cookies — required for authentication and core platform functionality
• Analytics cookies — help us understand usage patterns and improve the service

9. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through a notice on our platform. Your continued use of chatpod ai after such changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: hi@chatpod-ai.com